Refund and Returns Policy
Last updated: March 30 , 2024
Eligibility for Returns
- Defective or damaged items must be accompanied by a proper video showing the unboxing process without any tampering of the parcel.
- The incorrect product received must be accompanied by a proper video
Timeframe for Returns
Customers must initiate a return within 7 days of receiving the product .
Refund Process
- Refunds will be credited back to the original payment method or the desired account for Cash on Delivery (COD).
- Please allow 7 - 12 business days for the refund to be processed.
Return Shipping
PerfumeBasket.in by DLS covers the cost of return shipping.
Condition of Returned Items
To qualify for a refund, items must be unused, unopened, and in the original packaging.
Non-Returnable Items
All items are eligible for returns under given condition of returned items .
Product Categories Ineligible for Returns
No specific product categories or items are ineligible for returns.
Handling Personalized or Customized Items
We do not sell personalized or customized products.
Initiating a Return
Customers can initiate a return through:
- Email: returns@perfumebasket.in
- Call: 8699906361
- Website Request Form.
Notification of Return Status
Customers will be notified of the return status through the delivery agent and the PerfumeBasket.in website.
Customer Service Contacts
For questions or concerns about the return process, contact us at:
- Email: support@perfumebasket.in
- Call: 8699906361
Exchanges
We do not facilitate exchanges in any form.
Return Label
Customers are required to download and print the provided return label and attach it to the parcel when initiating a return.Customer Service Hours and Response Times
Our customer service hours are from 10 am to 6 pm, and we aim to respond promptly.
Notification of Policy Changes
Customers will be informed of any changes to the policy through SMS, email, or call.
Notice Period for Policy Changes
No notice period is required for policy changes.
International Returns
We do not ship our products outside India, and therefore, we do not accept international returns.
Additional Information
- GSTIN: 06AABFD0864G1ZS
- Legal Name: DARSHAN LAL & SONS
- Trade Name: DARSHAN LAL & SONS
Frequently Asked Questions (FAQs)
Q: What is your return policy?
A: Our return policy allows customers to return damaged items or products received in error within 7 days of receipt with video proof.
Q: How do I initiate a return?
A: You can initiate a return by emailing us at return@perfumebasket.in, calling us at 8699906361, or filling out the request form on our website.
Q: How will I know the status of my return?
A: We will notify you of the return status through the delivery agent and our website or through an email.